Birthday Parties – Frequently Asked Questions
What are the Party Time Options?
10:30am-12:30pm or 1:30pm-3:30pm
What are the daytime Party Space locations and their costs?
Treetops Birthday Party Gazebo #1 accommodates up to 40 people for a fee of $150.00
Treetops Birthday Party Gazebo #2 accommodates up to 80 people for a fee of $225.00
What does the fee include?
The space fee is to reserve a private area for your party. Gazebos have picnic tables for guest seating. Your reserved time is for 2 hours.
Do we need admission tickets?
Zoo admission tickets or a valid Los Angeles Zoo membership is required for each host and every guest attending your event. LA Zoo membership privileges apply, so if you and/or your guests are members, your/their membership cards may be used for entry. The number of entries is based on the membership level. Admission tickets may be purchased the day of your party or may be purchased in advance.
Groups of fifteen (15) or more: Parties of 15 people or more qualify for the group discount ticket rate of $18 per adult (including seniors) and $15 for children ages 2-12, and children under the age of 2 are free. To receive the group rate, a minimum of 15 tickets must be purchased in a single transaction.
Tickets may be purchased by prior to your event party through your private event coordinator or at window #11 the day of your party. Purchasing tickets prior to the party date is strongly encouraged and will expedite your and your guest’s entrance into the zoo.
Groups of fourteen (14) or fewer: Parties of 14 or fewer people must pay the regular Zoo admission rate, and tickets may be purchased at the regular Admissions windows or on a mobile phone. One adult regular admission is $21.00, senior regular admission, ages 62 and over, is $18.00, children’s regular admission, ages 2-12, is $16.00, and children under 2 years are admitted without charge.
Regular and group admissions fees are subject to change without notice.
Admission tickets are non-refundable. The zoo is unable to issue refunds for “no show” guests. However, zoo admission tickets do not expire and may be used by anyone on any future date.
Will Call Ticket Policy for Private Parties
The LA Zoo offers a “Will Call” service at the Membership booth where your guests may wait in the Membership line to pick up their tickets. To use this service, a full guest list must be submitted to your event coordinator via email by TWO days prior to your event. Hosts also have the option of picking up all the party tickets at once and will be responsible for distributing them to guests at the Zoo entrance.
If you choose to use the Will Call Service at the Membership Booth, please be aware of the following policies:
- Tickets must be purchased THREE business days prior to your event date in a single transaction. Call the Private Events department at (323) 821-8650 to place your order.
- Hosts must provide a full guest list of all attendees THREE business days prior to the event. Guest list should include first and last names of each guest and indicate Adult or Child next to the name.
- Only guests who are listed on the list provided by the host will receive a ticket.
- If there is an issue with the guest list, the host must come to the Membership booth to handle the issue.
- Please advise your guests that they will need to wait in the membership line to pick up their tickets.
- Any extra tickets needed may be purchase at full admission price at the Membership booth.
- If there are tickets unclaimed by guests, the host may collect those tickets for future use. Tickets are non-refundable. Tickets do not expire and may be redeemed for general zoo admission on another date.
Is there a parking charge?
Parking is free or Preferred Parking is available on weekends for up to $10.00 per vehicle, cash only.
May I bring decorations?
For the safety of our animals, balloons, straws, streamers, glass bottles, whistles, balls, Frisbees, glitter, string-a-can, silly string, live animals, electric toys, piñatas, sparkles, stickers and confetti are not allowed. We do not recommend bringing anything that requires hanging.
How many tables are included and what size are they?
Gazebo #1 has five 46” round picnic tables with bench seating and (2) 8′ rectangular tables.
Gazebo #2 has ten 46” round picnic tables with bench seating and (2) 8′ rectangular tables.
Extra 8’ rectangular tables are available upon request.
May I tour the birthday party locations prior to booking my party?
Prior to booking your party, you are welcome to purchase a ticket to visit the Zoo to view the available locations and select the one most suitable for your party. To ensure that rental fees for the birthday party locations remain affordable, we are unable to offer private tours of the party locations.
May I come early to set-up? What about clean-up?
You may begin set up 30 minutes prior to your assigned party time. Parties must be completed by either 12:30pm or 3:30pm. All clean-up is your responsibility and must be completed 30 minutes after your party.
To encourage consideration for the next party hosts, a $30.00 fee will be charged for every 15 minutes your party exceeds its designated time. A $60.00 fee will be assessed if the space is not cleaned.
Will there be a party coordinator? Are there any activities?
For those ordering food, you will have a point person for catering only. Otherwise, you have the freedom to create your own itinerary and activities.Please check out lazoo.org for special animal keeper talks and demonstrations.
May I bring in my own food?
You may bring in your own food or order from our in-house caterer. The food options include water, soda, and paper goods.
Should you decide to bring your own food, we do not have a means to help you transport items to your party space; we suggest bringing a wagon to help you cart items between your vehicle and party location.You may purchase cart service for $200.00 for 4 hours.
You will not have access to a kitchen, refrigerator electrical outlets for heating food. We do not have storage facilities for food or gifts. Bringing in alcohol is strictly prohibited.
How do I reserve a space?
To reserve a party location, fill out a party rental form at lazoo.org/birthdays/birthday-party-rental-form/. Your reservation will be confirmed with full payment of the site rental fee.
Can I cancel?
If you are unable to attend your party, the payments you have made are considered charitable contributions and may be tax deductible to the extent allowed by law. Charitable contribution letters are available upon request. Parties will take place regardless of weather. The party space reservation, Animal WalkAbout, and any add-on food orders cannot be rescheduled.
When are add-on orders due?
Anything dependent on guest count(admission tickets, party favors, animal foam hats or carousel tickets) are due noon, THREE business days before your event. Add-ons not dependent on guest count (animal walkabout, face painter or caricature artist) are due the Friday TWO weeks before your event.
What add-ons do you offer and what is the cost?
$175.00 – Face Painter – 1 hour
$175.00 – Caricature Artist – 1 hour
$3.00 – Carousel Ride, per ride
$5.50 – Party Favor Bags
$5.50 – Foam Animal Hat
$5.99 – Safari Pith Helmet
Please e-mail us at [email protected] if you have additional questions.