FREQUENTLY ASKED QUESTIONS
This FAQ covers Los Angeles Zoo's modified operations during Stage One of reopening.
Are reservations required for admission?
- The number of general admission and membership reservations are limited each day.
- Reservations are available on a first come, first served basis.
- General admission purchases are limited to six (6) reserved timed tickets.
- Guests with general admission will need their reservation confirmation printed or reservation barcode displayed on a mobile device to check in at the reserved time.
- Guests must arrive at their reserved time slot to ensure capacity is not exceeded. The last reservation time of each day is 3 p.m., with entry allowed until 3:45.
Is there a limit to the number of timed-entry tickets I can reserve?
Yes. Purchases are limited to six (6) timed-entry tickets to comply with physical distancing and capacity requirements.
Do my young children need a reservation?
Children under the age of 2 receive free admission but will still need a reservation for attendance-tracking and capacity purposes.
Do I need to print my timed-entry tickets or can they be scanned from my phone?
We are able to scan tickets either from your phone, another mobile device, or a printed ticket. A printed ticket is not necessary for admittance. If you have access to the confirmation email with attached tickets on your phone, or if you have your ticket barcodes saved in a mobile wallet such as Apple Pay, Google Pay, or Samsung Pay, we can scan your tickets directly from your phone.
I never received my ticket order confirmation email. What should I do?
If you’ve purchased tickets online and can’t find your confirmation email with your tickets, you have a few options. First, please search your spam or promotions folder for “lazoo”. If you locate the email in spam please mark the email as “Not Spam” so that you will receive all future email communications. If you don’t find the email in your spam folder, simply call 323-644-4211 and provide your order number (shown on the web page after completing your purchase) or if you don’t have the order number, you may also provide your name and photo ID upon arrival at the Zoo.
What if I have a valid general admission ticket that is not for timed entry?
If you have a valid general admission ticket you may exchange it for a timed-entry ticket reservation in advance, subject to availability, by emailing Guest Services at [email protected] Please allow five days for your request to be processed.
What if I make a reservation and discover I'm unable to attend at the date/time I selected?
If you feel sick, please do not come to the Zoo. Please email [email protected] or call 323-644-4211 for assistance from Guest Services to reschedule your visit. Members may call 323-644-4747 to exchange their tickets. There are no refunds. Please make every attempt to notify us of your need to the exchange your ticket prior to the time of your reservation so that we can release it to another guest.
Can I check in early for my reserved time?
In order to maintain a properly distanced line, we ask that you do not join the check-in line more than 15 minutes prior to your reserved time.
Can I make a reservation for my group, troop, etc.?
In order to facilitate physical distancing, we are not accepting group reservations at this time.
What are Los Angeles Zoo hours?
Hours have not changed: 10 a.m. to 5 p.m. daily. The last entry time for timed-entry tickets is 3:45 p.m.
Can we leave the Zoo and re-enter during our visit?
No re-entry will be permitted once guests leave the Zoo.
Why do members need a reservation?
In order to maintain capacity limits based on local regulations and for the health and safety of our valued members, guests, staff, and animals, reservations are required at this time. As restrictions change, we will update our process accordingly. Click here to reserve your Los Angeles Zoo visit.
How many reservations can a member make?
Members may reserve up to the quantity of free tickets determined by their membership, with a limit of six (6) tickets per reservation. This includes reservations for children under the age of 2. Everyone in the party must have a reservation.
What do members need to bring to gain admittance to the Zoo?
Members will need their membership card, photo ID, and timed-entry reservation (printed or reservation barcode displayed on a mobile device) to check in.
Are members able to use guests passes?
No. In order to maintain a contactless transaction for the health and safety of our valued members and staff we are not accepting guest passes, plush coupon or tote bag redemptions until further notice. If your guest pass expired during our closure please hold onto your guest pass and when we are ready to accept them again, we will honor those expired guest passes.
Do you have discounts for active duty military or veterans?
During this time, we are not offering any military or veteran discounts.
Are you accepting discount coupons?
During this time, we are not accepting any discounts or coupons.
I have a membership to another zoo or aquarium, will that still work for free or reduced rate admission?
We are sorry, we are not able to accept reciprocal memberships from other accredited zoos or aquariums during Stage One of our reopening.
I have a reservation today but I'm not feeling well, what should I do?
If anyone in your party is experiencing any symptoms such as cough, shortness of breath, fever, muscle aches, nausea or vomiting, diarrhea, loss of taste or smell, or any flu-like symptoms, please stay home. You can exchange your tickets for another day when you are symptom-free by contacting Guest Services at [email protected] or Membership at 323-644-4747. Please let us know as soon as possible after deciding not to visit the Zoo so we may release your ticket to another guest.
Are face coverings required to be worn by Zoo visitors?
Visitors are required to wear face coverings for entry to the Zoo and throughout the duration of their visit. Zoo staff will be wearing face coverings or other job-specific personal protective equipment. Masks may be purchased at a retail kiosk directly outside the front gate or can be purchased in advance at shop.lazoo.org. Only individuals with chronic respiratory conditions or other medical conditions that make use of a face covering hazardous are exempted from this requirement. Guests who request a medical exemption will be required to sign an acknowledgement and wear a wristband to identify the exemption. Face coverings will be available for purchase outside the Zoo entrance and at concessions locations throughout the Zoo.
Will there be hand sanitizer stations?
Yes, there will be sanitizer stations located throughout the Zoo. We also recommend that you bring enough for your own use.
Have you increased your cleaning/sanitizing schedule?
Yes, we have increased our cleaning and sanitization schedule and are following all CDC and Los Angeles County Department of Public Health guidelines. In addition, we have installed additional hand sanitizer stations throughout the grounds and enhanced our cleaning protocols.
GUEST EXPERIENCE & SERVICES
Will preferred parking be offered?
Preferred parking will not be available at this time. All parking is free until further notice. When parking, please leave an empty spot on either side, if possible, to encourage physical distancing. There should be plenty of spaces available, as the number of guests is limited.
Will I be able to rent a wheelchair, stroller, or scooter?
All rentals (stroller, wheelchair, scooter) will be available, on a first come, first served basis. Purchases must be made with a credit card. Strollers, wheelchairs, and scooters will be sanitized before and after each use.
Will restrooms be available?
Yes, restrooms will be open and available throughout the Zoo. Restrooms in closed areas will not be available. Staff will be regularly maintaining the restrooms.
Is food available for purchase?
Food and beverages will be available for purchase in locations throughout the Zoo. Limited seating is available. Credit card sales are preferred.
Will water fountains and vending machines be available?
Water fountains and vending machines will not be available.
Can I bring food and beverages with me?
You are welcome to bring your own food items if you like, as always, but please refrain from bringing any glass, disposable straws, or alcoholic beverages.
Will the gift shop be open?
Indoor shopping will be closed at this time. Spill-out kiosks will be open, providing a broad range of merchandise for sale.
Will the carousel, giraffe feeding, face painting, etc. be available to guests?
Activities and experiences closed during Stage One include*
Activities and Experiences
Angela Collier World of Birds Theater and Show
Talks and presentations
Papiano Play Park
Tom Mankiewicz Conservation Carousel
California Condor Rescue Zone
Muriel’s Ranch Contact Yard
Winnick Family Children’s Zoo Caves and Desert Trail
LAIR and Desert LAIR
Papiano Play Park restroom
Fork in the Road
Other high-touch amenities will be closed, such as vending machines, drinking fountains, penny press machines, photo booth, telescopes, and sculptures.
*Subject to change without notice
What are you doing to protect the animals?
We are taking every precaution to ensure the safety of our animals and staff. Guests will have restricted access to animals considered at high risk. Because many of our exhibits allow close up viewing of the animals, some areas will have barriers that keep guests at a greater viewing distance than usual. Staff is required to take enhanced safety precautions when working around animals at risk of contracting coronavirus.
Is there anything I can do to help the Zoo?
The Zoo and GLAZA depend on ticket sales, membership sales, zoo visits and donations. The temporary closure will have a significant impact on our overall operating budget. Your support is critical as we continue our mission to connect people and wildlife and save animals from extinction. Visit our donate page to help.