FREQUENTLY ASKED QUESTIONS
This FAQ covers Los Angeles Zoo's modified operations during Stage One of reopening.
Are reservations required for admission?
- The number of general admission and membership reservations are limited each day.
- Reservations are available on a first come, first served basis.
- General admission purchases are limited to six (6) reserved timed tickets.
- Guests with general admission will need their reservation confirmation printed or reservation barcode displayed on a mobile device to check in at the reserved time.
- Guests must arrive at their reserved time slot to ensure capacity is not exceeded. The last reservation time of each day is 3 p.m., with entry allowed until 3:45. Please be aware that we start putting animals in for the night at 4 p.m.
Is there a limit to the number of timed-entry tickets I can reserve?
Yes. Purchases are limited to six (6) timed-entry tickets to comply with physical distancing and capacity requirements.
Do my young children need a reservation?
Children under the age of 2 receive free admission but will still need a reservation for attendance-tracking and capacity purposes.
Do I need to print my timed-entry tickets or can they be scanned from my phone?
We are able to scan tickets either from your phone, another mobile device, or a printed ticket. A printed ticket is not necessary for admittance. If you have access to the confirmation email with attached tickets on your phone, or if you have your ticket barcodes saved in a mobile wallet such as Apple Pay, Google Pay, or Samsung Pay, we can scan your tickets directly from your phone.
I never received my ticket order confirmation email. What should I do?
If you’ve purchased tickets online and can’t find your confirmation email with your tickets, you have a few options. First, please search your spam or promotions folder for “lazoo”. If you locate the email in spam please mark the email as “Not Spam” so that you will receive all future email communications. If you don’t find the email in your spam folder, simply email [email protected] and provide your order number (shown on the web page after completing your purchase) or if you don’t have the order number, you may also provide your name and photo ID upon arrival at the Zoo.
What if I have a valid general admission ticket that is not for timed entry?
If you have a valid general admission ticket you may exchange it for a timed-entry ticket reservation in advance, subject to availability, by emailing Guest Services at [email protected] Please allow five days for your request to be processed.
What if I make a reservation and discover I'm unable to attend at the date/time I selected?
General Admission: We are sorry but we cannot accommodate any refunds or exchanges at this time. Please make sure you are able to attend prior to finalizing your reservation time and purchase.
Can I check in early for my reserved time?
In order to maintain a properly distanced line, we ask that you do not join the check-in line more than 15 minutes prior to your reserved time.
Can I make a reservation for my group, troop, etc.?
In order to facilitate physical distancing, we are not accepting group reservations at this time.
What are Los Angeles Zoo hours?
Hours have not changed: 10 a.m. to 5 p.m. daily. The last entry time for timed-entry tickets is 3:45 p.m.
Please be aware that we start putting animals in for the night at 4 p.m.
Can we leave the Zoo and re-enter during our visit?
No re-entry will be permitted once guests leave the Zoo.
Why do members need a reservation?
In order to maintain capacity limits based on local regulations and for the health and safety of our valued members, guests, staff, and animals, reservations are required at this time. As restrictions change, we will update our process accordingly. Click here to make your member reservation.
How many reservations can a member make?
Currently, we are asking our members to make a total of two (2) reservations a month in order to give all our members an opportunity to visit the zoo. Members may reserve up to the quantity of tickets determined by their membership level, with a limit of six (6) tickets per reservation. Everyone in the party must have a reservation. This includes reservations for children under the age of 2 (infant).
What do members need to bring to gain admittance to the Zoo?
Members will need their membership card, photo ID, facemasks, and timed-entry reservation (printed or reservation barcode displayed on a mobile device) to check in.
Are members able to use guests passes?
In order to maintain a contactless transaction for the health and safety of our valued members and staff we are not accepting guest passes, plush coupon or tote bag redemptions until further notice. If your guest pass expired during our closure please hold onto your guest pass and when we are ready to accept them again, we will honor those expired guest passes.
Why are there General Admission tickets available and no tickets available for members?
General Admission and Membership are two separate departments. Due to COVID-19 we are under very strict regulations by the City of Los Angeles causing us to only operate at less than half of our capacity. Our capacity number gets divided amongst General Admission and Membership so that members and nonmembers may visit the zoo.
Please note: If you have a current Membership and decide to purchase General Admission tickets, we will not be able to refund your General Admission ticket purchase.
Will my membership be extended due to the closure of the zoo?
Memberships have been extended for all our members who were current at the time of the closure. If you would like to know what your new expiration date is please email us at [email protected] with your name and member number. New membership cards will not be mailed with the new expiration date. Members will still present the expired cards to be scanned at the point of entry. If the Zoo is forced to close again, we are making no commitments for extending membership expiration dates at this time.
Can I put my membership on hold?
Unfortunately, our database system does not allow memberships to be placed on hold.
Can I reschedule my reservation?
How do I cancel my reservation?
The website only allows me to reserve 1 ticket, but my membership covers my family, what does this mean?
If you are only able to make one reservation that means, there is only one ticket left for that reservation timeslot. Please try another time or another day to secure tickets for your entire party. Please click here to cancel your 1 ticket reservation so that another member may have an opportunity to visit the Zoo.
How do I add tickets to my current reservation?
Please send your request to [email protected] so we may verify your membership level.
When do new tickets get released?
Unfortunately, there is no set schedule for the release of our tickets. We want to give all our members a fair chance at making reservations and have decided to only announce the date of new tickets a few days prior. This is subject to change and all updates will be emailed to our members. Please make sure you are checking your emails. If you are not receiving our emails, please email us at [email protected] so we can verify or add your email to your record.
How can I be notified of the new release date for tickets?
An email is sent out to all our members who have emails linked to their member record. We will send out emails a few days in advance notifying members of the new release date. If you are not receiving these emails, please make sure to check your spam and junk mail folders. Should you still not be receiving our emails, please email us with your member number at [email protected] so we can verify or add your email to your record.
What happens to my reservation if the Zoo closes?
In the event the Zoo closes, members with reservations will receive an email informing them that their reservation have been automatically cancelled. An email will be sent notifying members’ when the Zoo is cleared to reopen and when new reservations will be made available.
Do you have discounts for active duty military or veterans?
During this time, we are not offering any military or veteran discounts.
Are you accepting discount coupons?
During this time, we are not accepting any discounts or coupons.
I have a membership to another zoo or aquarium, will that still work for free or reduced rate admission?
We are sorry, we are not able to accept reciprocal memberships from other accredited zoos or aquariums during Stage One of our reopening.
I have a reservation today but I'm not feeling well, what should I do?
General Admission: If you are a General Admission ticket holder and you or a member of your party are experiencing symptoms or have tested positive for COVID-19, please do not come to the Zoo.
Members: If your plans change for any reason and you are unable to visit at your reserved time, we request you cancel your reservation, as a courtesy to other members. To cancel, visit lazoo.org/cancel.
Are face coverings required to be worn by Zoo visitors?
Guests ages 2 and over are required to wear a face covering for entry to the Zoo and throughout the duration of their visit. There will be no exceptions to this face-covering requirement.
All face coverings (whether disposable or reusable) must fully cover the nose and mouth and fit snugly but comfortably against the side of the face. A face shield with a fabric drape that extends from the bottom of the shield and is form fitting under the chin is an acceptable alternative.
Individuals may remove their face covering while actively eating or drinking, but must be stationary and maintain appropriate physical distancing.
Will there be hand sanitizer stations?
Yes, there will be sanitizer stations located throughout the Zoo. We also recommend that you bring enough for your own use.
Have you increased your cleaning/sanitizing schedule?
Yes, we have increased our cleaning and sanitization schedule and are following all CDC and Los Angeles County Department of Public Health guidelines. In addition, we have installed additional hand sanitizer stations throughout the grounds and enhanced our cleaning protocols.
GUEST EXPERIENCE & SERVICES
Will preferred parking be offered?
Preferred parking will not be available at this time. All parking is free until further notice. When parking, please leave an empty spot on either side, if possible, to encourage physical distancing. There should be plenty of spaces available, as the number of guests is limited.
Will I be able to rent a wheelchair, stroller, or scooter?
All rentals (stroller, wheelchair, scooter) will be available, on a first come, first served basis. Purchases must be made with a credit card. Strollers, wheelchairs, and scooters will be sanitized before and after each use.
Will restrooms be available?
Yes, restrooms will be open and available throughout the Zoo. Restrooms in closed areas will not be available. Staff will be regularly maintaining the restrooms.
Is food available for purchase?
Food and beverages will be available for purchase in locations throughout the Zoo. Limited seating is available. Credit card sales are preferred.
Will water fountains and vending machines be available?
Water fountains and vending machines will not be available.
Can I bring food and beverages with me?
You are welcome to bring your own food items if you like, as always, but please refrain from bringing any glass, disposable straws, or alcoholic beverages.
Will the gift shop be open?
Indoor shopping is open with limited capacity, as allowed by public health officials. Additional outdoor kiosks are operating, providing a broad range of merchandise for sale.
Will the carousel, giraffe feeding, face painting, etc. be available to guests?
Activities and experiences closed during Stage One include*
Activities and Experiences
Angela Collier World of Birds Theater and Show
Talks and presentations
Papiano Play Park
Tom Mankiewicz Conservation Carousel
California Condor Rescue Zone
Muriel’s Ranch Contact Yard
Winnick Family Children’s Zoo Caves and Desert Trail
LAIR and Desert LAIR
Fork in the Road
Other high-touch amenities will be closed, such as vending machines, drinking fountains, penny press machines, photo booth, telescopes, and sculptures.
*Subject to change without notice
What are you doing to protect the animals?
We are taking every precaution to ensure the safety of our animals and staff. Guests will have restricted access to animals considered at high risk. Because many of our exhibits allow close up viewing of the animals, some areas will have barriers that keep guests at a greater viewing distance than usual. Staff is required to take enhanced safety precautions when working around animals at risk of contracting coronavirus.
Is there anything I can do to help the Zoo?
The Zoo and GLAZA depend on ticket sales, membership sales, zoo visits and donations. The temporary closure will have a significant impact on our overall operating budget. Your support is critical as we continue our mission to connect people and wildlife and save animals from extinction. Visit our donate page to help.