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Birthday Parties – Frequently Asked Questions

What are the Party Time Options?

10:30am-12:30pm or 1:30pm-3:30pm

What are the daytime Party Space locations and their costs?

Treetops Birthday Party Gazebo #1 accommodates up to 40 people for a fee of $150.00
Treetops Birthday Party Gazebo #2 accommodates up to 80 people for a fee of $225.00
Eucalyptus Grove accommodates up to 250 people with a fee of $350.00
Historic Treetops accommodates up to 500 people with a fee of $600.00

What does the fee include?

The space fee is to reserve a private area for your party. Gazebos have picnic tables for guest seating. Your reserved time is for 2 hours.

Do we need admission tickets?

Zoo admission tickets or a valid Los Angeles Zoo membership is required for each host and every guest attending your event. LA Zoo membership privileges apply, so if you and/or your guests are members, your/their membership cards may be used for entry. The number of entries is based on the membership level. Admission tickets may be purchased the day of your party or may be purchased in advance.

Groups of fifteen (15) or more: Parties of 15 people or more qualify for the group discount ticket rate of $18 per adult (including seniors) and $15 for children ages 2-12, and children under the age of 2 are free. To receive the group rate, a minimum of 15 tickets must be purchased in a single transaction.

Tickets may be purchased two (2) weeks prior to your event through your private event coordinator. If purchasing tickets ahead of time you have the option of having your tickets mailed to you or you may pick them up using our Will-Call Service, available for an additional $50. Purchasing tickets prior to the party date is strongly encouraged and will expedite your and your guest’s entrance into the zoo.

You may also purchase your group ticket the day of your party at our Admission Tickets Booth admission booth the day of your party.  Hosts must purchase all tickets together in order to qualify for the group discounted rate.

Groups of fourteen (14) or fewer: Parties of 14 or fewer people must pay the regular Zoo admission rate, and tickets may be purchased at the regular Admissions windows or on a mobile phone. One adult regular admission is $21.00, senior regular admission, ages 62 and over, is $18.00, children’s regular admission, ages 2-12, is $16.00, and children under 2 years are admitted without charge.

Regular and group admissions fees are subject to change without notice.

Admission tickets are non-refundable. The zoo is unable to issue refunds for “no show” guests. However, zoo admission tickets do not expire and may be used by anyone on any future date.

 

Will Call Ticket Policy for Private Parties

The LA Zoo offers a “Will Call” service for the price of $50. Instead of handing out admission tickets yourself, your guests may pick up their tickets from Zoo staff at Window #5 of the Membership Booth. To use this service, a full guest list must be submitted to your event coordinator via email by THREE business days prior to your event and all tickets must be paid in advance.

If you choose to use the Will Call Service, please be aware of the following policies:

  • Tickets must be purchased THREE business days prior to your event date in a single transaction. Email [email protected] to place your order.
  • Hosts must provide a full guest list of all attendees THREE business days prior to the event.
  • Only guests who are listed on the list provided by the host will receive a ticket.
  • If there is an issue with the guest list, the host must come to the Membership booth to handle the issue.
  • Zoo staff will be handing out tickets at Membership Booth Window #5 from 10:00-11:15, OR 1:00-2:15 depending on your time slot. If a guest arrives outside of the time frame they can pick up their tickets from the main windows at the Membership Booth; there may be a line.
  • Any extra tickets needed may be purchased at full admission price at the Admission Tickets Booth.
  • If there are tickets unclaimed by guests, the host may collect those tickets for future use from the Membership Booth. Tickets are non-refundable. Tickets do not expire and may be redeemed for general zoo admission on another date.

Is there a parking charge?

Parking is free or Preferred Parking is available on weekends for up to $10.00 per vehicle, cash only.

May I bring decorations?

For the safety of our animals, balloons, bounce houses, straws, streamers, open flames, glass bottles, whistles, balls, Frisbees, glitter, string-a-can, silly string, live animals, electric toys, piñatas, sparkles, stickers and confetti are not allowed. We do not recommend bringing anything that requires hanging.

How many tables are included and what size are they?

Gazebo #1 has five 46” round picnic tables with bench seating and (2) 8′ rectangular tables.
Gazebo #2 has ten 46” round picnic tables with bench seating and (2) 8′ rectangular tables.

Extra 8’ rectangular tables are available upon request.

May I tour the birthday party locations prior to booking my party?

Prior to booking your party, you are welcome to purchase a ticket to visit the Zoo to view the available locations and select the one most suitable for your party. To ensure that rental fees for the birthday party locations remain affordable, we are unable to offer private tours of the party locations.

May I come early to set-up? What about clean-up?

You may begin set up 30 minutes prior to your assigned party time. Parties must be completed by either 12:30pm or 3:30pm. All clean-up is your responsibility and must be completed 30 minutes after your party.

A $60.00 fee will be assessed if the space is not cleaned.

Will there be a party coordinator? Are there any activities?

For those ordering food, you will have a point person for catering only. Otherwise, you have the freedom to create your own itinerary and activities.Please check out lazoo.org for special animal keeper talks and demonstrations.

May I bring in my own food?

Hosts may bring in their own food only for Gazebos 1 or 2. Hosts may order from our in-house caterer, Volume Services America (minimum thirty (30) guests). In-house catering options include paper goods. Should you decide to bring your own food to the Gazebos, we do not have a means to help you transport items to your party space; we suggest you bring a wagon to help you cart items between your vehicle and the party location. For your convenience, you may purchase cart transportation service for $200, which will take your items to and from the parking lot to the venue. Carts are not available to transport your guests.

Hosts will not have use of a kitchen, refrigerator or access to any electrical outlets for heating food. We do not have storage facilities for food or gifts. Bringing in alcohol is strictly prohibited. If hosts have their event catered by an outside company, a 16.5% fee will be assessed to host by our in-house caterer, Volume Services America, and will require host to submit a copy of their final outside catering bill.

How do I reserve a space?

To reserve a party location, fill out a party rental form at lazoo.org/birthdays/birthday-party-rental-form/. Your reservation will be confirmed with full payment of the site rental fee.

Can I cancel?

If you are unable to attend your party, the payments you have made are considered charitable contributions and may be tax deductible to the extent allowed by law. Charitable contribution letters are available upon request. Parties will take place regardless of weather. The party space reservation, Animal WalkAbout, and any add-on food orders cannot be rescheduled.

When is everything due?

Everything must be requested two weeks before your event. If you are purchasing our will-call service you may purchase your admission and carousel tickets up to THREE business days before your event.

Carousel tickets and admission tickets may be purchased the day of your event from the admission ticket booth.

What add-ons do you offer and what is the cost?

$175.00 – Face Painter – 1 hour
$175.00 – Caricature Artist – 1 hour
$3.00 – Carousel Ride, per ride
$5.50 – Party Favor Bags
$5.50 – Foam Animal Hat
$5.99 – Safari Pith Helmet

Please e-mail us at [email protected] if you have additional questions.

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