FAQs

Reservations

Are reservations required for admission?

  • Advance purchase of date-specific general admission tickets is strongly encouraged; click here to purchase.
  • Guests with general admission tickets will need their ticket confirmation printed or barcodes displayed on a mobile device to enter the Zoo.
  • Members are no longer required to make reservations. 

Is there a limit to the number of tickets I can reserve?

General admission tickets are available up to 14 tickets per order. If you are interested in 15 or more, you may purchase them at on-site at the Zoo’s box office.

Do my young children need tickets?

Children under the age of 2 receive free admission but will still need tickets. Select “Infant (0-23 months)” when making your ticket purchase.

Do I need to print my tickets or can they be scanned from my phone?

We can scan tickets either from your phone, another mobile device, or a printed ticket. A printed ticket is not necessary for admittance. If you have access to the confirmation email with attached tickets on your phone, or if you have your ticket barcodes saved in a mobile wallet such as Apple Pay, Google Pay, or Samsung Pay, we can scan your tickets directly from your phone.

I never received my ticket order confirmation email. What should I do?

If you’ve purchased tickets online and can’t find your confirmation email with your tickets, you have a few options. First, please search your spam or promotions folder for “lazoo”. If you locate the email in spam please mark the email as “Not Spam” so that you will receive all future email communications. If you don’t find the email in your spam folder, simply email [email protected] and provide your order number (shown on the web page after completing your purchase) or if you don’t have the order number, you may also provide your name and photo ID upon arrival at the Zoo.

What if I have a valid general admission ticket that is not for a specific date?

If you have a valid general admission ticket, you may exchange it for a date-specific ticket by emailing [email protected]. Please allow three days to exchange your ticket.

What if I make a reservation and discover I’m unable to attend at the date I selected?

We are sorry, but we cannot accommodate refunds. Please make sure you are able to attend prior to finalizing your purchase.

Can I make a reservation for my group, troop, etc.?

General admission tickets are available up to 14 tickets per order. If you are interested in 15 or more, you may purchase them at on-site at the Zoo’s box office.

What are Los Angeles Zoo hours?

Hours are 10 a.m. to 5 p.m. daily. The last entry at is 3:45 p.m.

Please be aware that the animals start to go in for the night at 4 p.m.

Can we leave the Zoo and re-enter during our visit?

Yes, re-entry is permitted with a valid hand stamp.

Membership

Do members need a reservation?

Members are no longer required to make reservations.

What do members need to bring to gain admittance to the Zoo?

Members will need their membership card and valid photo ID for entry.

Are members able to use guests passes?

We are currently accepting guest passes, including those with an expiration date in the year 2020. Plush and tote bag coupons are also accepted.

Discounts

Do you have discounts for active duty military or veterans?

We offer a military discount for active and retired service members with valid military ID. The discount applies for up to 6 people per party (including the service member). Tickets must be purchased at the Zoo. This discount is not available online.

Are you accepting discount coupons?

During this time, we are not accepting any discount coupons.

I have a membership to another zoo or aquarium. Will that still work for free or reduced rate admission?

Reciprocal membership discounts are currently being honored. To receive discounted admission, present your valid reciprocal zoo or aquarium membership card at our Guest Services window.

Do you offer EBT discounts?

No, at this time, the Los Angeles Zoo is not offering discounts for EBT cardholders.

Safety Measures

I have a reservation today but I’m not feeling well, what should I do?

If you or a member of your party are experiencing symptoms or have tested positive for COVID-19, please do not come to the Zoo.

Are face coverings required to be worn by Zoo visitors?

Face covering are required for all guests aged 2 and older in indoor and/or enclosed public settings and businesses, including the LAIR, retail stores, Zoo Grill, restrooms, and Safari Shuttle. Guests who are not fully vaccinated are recommended by the CDC to wear face coverings outside as well.

Will there be hand sanitizer stations?

​Yes, there are hand sanitizer stations located throughout the Zoo. We also recommend that you bring enough for your own use.

Guest Experience & Services

Are you offering preferred parking?

All parking is free until further notice.

Will I be able to rent a wheelchair, stroller, or scooter?

All rentals (stroller, wheelchair, scooter) are available, on a first come, first served basis. Purchases must be made with a credit card. Strollers, wheelchairs, and scooters will be sanitized before and after each use.

Is food available for purchase?

Food and beverages are available for purchase in locations throughout the Zoo. Credit card sales are preferred.

Are water fountains and vending machines available?

Water fountains and vending machines are available.

Can I bring food and beverages with me?

You are welcome to bring your own food items if you like. Please refrain from bringing any glass, disposable straws, or alcoholic beverages.

Are the gift shops open?

The gift shops at the Zoo are open. Please be aware that face coverings are required for all guests aged 2 and older in the gift shops. You can also shop anytime at our online store.

Will the carousel, giraffe feeding, face painting, etc. be available to guests?

Per the latest research and recommendations, all mammals are now considered vulnerable to contracting COVID-19. Therefore, for the health and welfare of the animals in our care, some habitats and experiences will remain closed or have restricted access to ensure physical distancing. Please see the list below. The majority of animal exhibits will be accessible to guests. 

The activities and facilities that are unavailable until further notice include:*

Activities and Experiences

  • Muriel’s Ranch contact yard 
  • Angela Collier World of Birds Theater and Show
  • Talks and presentations
  • Giraffe Feedings
  • Flamingo Mingle
  • Treetops Terrace
  • California Condor Rescue Zone
  • Face painting
  • Caricature artist

Animal Exhibits

  • Australia House
  • Various roundhouses**

Food Service

  • Café Pico
  • Fork in the Road

*Subject to change without notice
**For the roundhouses with restricted entry, animal viewing is available at the entrances to those roundhouses. Please refer to signage at those locations.

Animal Safety

What are you doing to protect the animals?

We are taking every precaution to ensure the safety of our animals and staff. Guests will have restricted access to animals considered at high risk. Because many of our exhibits allow close-up viewing of the animals, some areas will have barriers that keep guests at a greater viewing distance than usual. Staff are required to take enhanced safety precautions when working around animals at risk of contracting coronavirus.

Other

Is there anything I can do to help the Zoo?

The Zoo and Greater Los Angeles Zoo Association depend on ticket sales, membership sales, zoo visits, food and retail purchases during your zoo visit, and donations. Recent closures and restricted capacity have had a significant impact on our overall operating budget. Your support is critical as we continue our mission to connect people and wildlife and save animals from extinction. Visit our donate page to help.