L.A. Zoo Lights FAQ
How much are L.A. Zoo Lights tickets?
L.A. Zoo Lights will be using mobile ticketing during the 2021-22 show. After purchasing your tickets online at ticketmaster.com, your tickets will be emailed to you for safe keeping. Simply show your ticket at the gate on your mobile device for entry into the event.
Adults (13+) $22.00 • Children (2-12) $16.00 • Child (under) 2 Free
Adults (13+) $24.00 • Children (2-12) $17.00 • Child (under) 2 Free
*Convenience fees may apply
Value Nights – November 19, November 22-24, November 29-December 2, December 6-9, December 13-16
Premium Nights – November 20-21, November 26-28, December 3-5, December 10-12, December 17-23, December 26 – January 9
Note – Zoo Lights will be Closed November 25 (Thanksgiving Day), December 24 (Christmas Eve) and December 25 (Christmas Day)
Is there a member discount?
Tickets are just $15 for most nights with GLAZA Membership. (Member discount not valid December 17 – 23.) GLAZA Members and Safari Society donors receive their discount code via email. If you are a Member and haven’t received yours, click here and fill out our code request form. Not a member? Join or renew today and get access to discounted L.A. Zoo Lights tickets, plus other benefits!
Is there an age limit?
No, this event is for all ages.
Why am I being asked to select a time for my tickets?
Entry times are offered to improve guest experience. Timed tickets allow us to control capacity in the parking lot and inside the Zoo.
I don’t have a credit card. Can I still buy tickets online?
Yes, online ticket purchases can be made with a debit card that has a Visa or MasterCard logo. Purchases can also be made in cash at the L.A. Zoo box office between 5:30 p.m. – 9:30 p.m. nightly (except Thanksgiving Day, Christmas Eve and Christmas Day).
Do I have to bring a printed ticket to the event?
Printed tickets are not required. Mobile tickets will be emailed to you. Simply download ticket(s) on your mobile device and show it at the gate.
How does mobile ticketing work?
After purchasing your tickets to Zoo Lights at ticketmaster.com, you will receive an email confirmation with a link to the mobile app. If you don’t already have a Ticketmaster account, you will be prompted to create one. Your tickets will be found in the app and you will simply show your ticket on your mobile device when entering the event.
What is the refund policy?
There are no refunds. You can re-sell your tickets via tickemaster.com. Sign in to your Ticketmaster account to learn more.
What should I do if I haven’t received an email with my tickets after placing my order?
A confirmation email with a link to view and download your ticket(s) is sent automatically after a ticket order is placed. If you purchased tickets and didn’t receive your confirmation email, please check your spam folder, log in to your Ticketmaster ticketing account, call (800) 653-8000 or email help.ticketmaster.com.
I am attending with a group. How do we provide tickets for each of us?
Yes, a ticket must be purchased for each member of your group. If all tickets were purchased at once, the ticket link on your confirmation will provide access to each individual ticket. You can print the tickets or show each mobile ticket on your mobile device for scanning at the gate.
To purchase tickets for groups of 50 or more, please call (323) 546-0952 between the hours of 9:00 a.m. – 6:00 p.m., Monday – Friday.
I missed the date on my ticket. Can I use my tickets for another day?
Unfortunately, we cannot accommodate any exchanges or refunds for no shows.
Do you offer group discounts?
A discounted rate of groups 50+ is available by calling (323) 546-0952.
What are your COVID compliance protocols?
Face masks are required for all guests ages two and above for indoor facilities such as food and retail concessions and the LAIR. Guests who are not fully vaccinated are recommended by the CDC to wear face masks outdoors as well. Rules are subject to change according to the latest public health requirements.