Information for Guests with Disabilities
The Los Angeles Zoo welcomes all guests. We are happy to help make your visit to the Los Angeles Zoo a safe, memorable, and enjoyable one. The following information is provided to assist you in planning your visit.
Accessibility Information Map
The following Zoo map indicates the various types of terrain (flat/gentle slope/hilly) found at different locations in the Zoo. Although some pathways feature some grades that are steeper than others, the Los Angeles Zoo is wheelchair accessible. The map also notes the location of shuttle stops. A large print version of the Accessibility Information Map may be requested at the Admissions ticket window at the front entrance or at the Zoo Administration Building Reception Desk (Monday–Friday) on the day of your visit. You may also request a copy of the large print map to be sent to you in advance by emailing: [email protected]. Please include your name and mailing address in the e-mail.
Accessible parking spaces are available in the Zoo’s visitor parking lot. A valid disabled person parking placard is required. On days when the Zoo offers Paid Preferred Parking, accessible parking spaces are available in the Paid Preferred Parking free of charge when designated spaces are available.
Manual and electric wheelchairs are available for rental at the Zoo’s International Marketplace (inside and near the front entrance to the Zoo). You may request at the Admissions ticketing window that the wheelchair be brought to the Zoo entrance gate. The electric wheelchairs are limited in number and available for rental on a first-come, first-served basis. Reservations are not accepted. It is suggested that you arrive as close as possible to Zoo opening time (10 a.m.) to secure an electric wheelchair rental.
- Manual wheelchair: $10/day*
- Electric wheelchair: $30/day*
*All wheelchairs require a $25 cash deposit.
The minimum age to rent an electric wheelchair is 18. There is no age restriction for manual wheelchair rentals.
The Zoo offers its Safari Shuttle for an additional fee. The shuttle is not a guided tour of the exhibits, but it will take you to five different locations throughout the Zoo. Guests may disembark at each location and re-embark on a later Shuttle using their ticket. The Safari Shuttle is wheelchair accessible. However, employees are neither trained nor permitted to lift guests in or out of his/her mobility device/wheelchair. Tickets may be purchased at any Safari Shuttle station.
Service animals are allowed in many parts of the Zoo. If you plan to bring your service animal to the Zoo, please read the Service Animals Guidelines to learn more about what you’ll need to be aware of to make your trip a safe one for yourself, your service animal, the Zoo’s animals, and other guests. Please be advised that there are certain restricted areas in the Zoo where service animals cannot go. However, we do provide clean and safe kennels to board your service animal should you want to visit those restricted areas. Please download a copy of the Service Animals Map, indicating the restricted areas for service animals.
Requests for Accommodation
The Los Angeles Zoo wants to ensure that all guests have an enjoyable experience at the Zoo. To help provide the best experience possible, the following auxiliary aids and services are available upon request:
- A guided tour led by a Zoo Docent.
- A sign language interpreter.
- An assistive listening device.
Auxiliary aids and services are provided at no cost. Some requests, such as a guided tour, require at least 14 days’ advance notice. Due to difficulties in securing Sign Language Interpreters, five or more business days’ notice is strongly recommended. We encourage guests requesting special accommodations to submit a completed ADA Accommodation Request Form.
Your completed ADA Accommodation Request Form may be submitted via:
E-Mail: [email protected]
Fax: (323) 644-6087
Mail: Los Angeles Zoo, Attn: ADA Coordinator, 5333 Zoo Drive, Los Angeles, CA 90027
For questions, please call (323) 644-4200 (Voice) or (323) 644-6045 (TTY)
Image of hands courtesy of RICHARD GILLARD/Acorn Newspapers