LA Zoo Drive-In Movies

Animal Adventures & The Brilliant Betty White Drive-In FAQ

TICKETING

Can I buy tickets at the box office?

Tickets are available for online purchase only. A digital ticket will be emailed to you upon completion of your purchase.

Does each attendee require a ticket?

No. Ticket pricing is based on the number of occupants in your vehicle. The base ticket is good for up to two individuals.  We also offer a group ticket option that includes everyone that fits in your vehicle with a seatbelt. There is no charge for children under the age of 2.

Is there a limit on the number of attendees per vehicle?

With the group ticket, you may bring as many passengers as there are seatbelts in your vehicle.

Will weather or rain impact my showing?

Some weather (e.g. severe thunderstorms) will delay or cancel screenings. Our team is continuously watching the weather and will decide on the day-of whether it is safe to hold screening. All ticket holders will be contacted via email in the event of a cancelation. We’ll also have staff on-site to notify ticketholders of any cancelation. If a screening is cancelled due to severe weather, ticketholders will receive refunds. Email [email protected] with any questions.

What is the refund policy?

Refunds will not be offered unless in the case of cancellation due to severe weather.

Can I exchange my ticket for another night?

Unfortunately, we cannot to accommodate ticket exchanges.

Is my ticket transferable?

Yes. If you cannot attend, another person may use your ticket.

ARRIVAL/TICKET SCANNING

When should I arrive?

Gates open at 6 p.m. and the movie will begin at 8 p.m. Please plan to arrive early to allow for adequate time to order and pick up food at the concession stand through our mobile ordering option prior to the movie.  It is recommended that you arrive at least 30 minutes before the movie start time. Parking spots will be assigned on a first come, first served basis.

Do I need a mask to attend the event?

Yes. Upon entering, the driver and each passenger must show that they have their own mask. Masks will be required any time a guest leaves the vehicle.

How will my ticket be taken?

Ticket scanning will be contactless. We are encouraging you to show your ticket on a mobile device in an effort to minimize touch points.

Are pets/dogs allowed into the screenings?

Only service animals are allowed and must be kept on leash.

PARKING

How do I know where to park?

Parking is assigned on a first come, first served basis. Vehicles will be guided to parking spots by event staff to ensure an optimal viewing experience for all guests. Vehicles will be separated by an empty parking spot or a minimum distance. Tail-in parking is limited to pickup trucks. Guests who choose to sit in the back of a pickup truck must wear masks at all times.

VEHICLE TYPES

What types of vehicles are allowed?

Oversized and unenclosed vehicles are prohibited, including but not limited to: large vans, limousines, mopeds, motorcycles, RVs, scooters, and vehicles with open tops. Please email [email protected] if you are unsure if your vehicle will be permitted.

Are bikes and pedestrians allowed?

Pedestrians and bicyclists will not be permitted within the perimeter of the ticketed event site.

CONCESSIONS & SERVICES

Are restrooms available?

Yes. Temporary restroom facilities will be available onsite, although it is encouraged to use the restroom before arriving. All onsite restrooms will undergo enhanced cleanings before, during, and after each event. All guests are expected to practice physical distancing while waiting in line for the restrooms.

Are concessions available?

Yes. Concessions will be available through mobile ordering.  Guests will not be able to order at the concession stand.  No more than two adults per vehicle are permitted to pick-up food orders at the concessions stand. If one adult is picking up an order, they may be accompanied by a child. Mobile orders will end at 9 p.m. All guests are expected to practice physical distancing while waiting in line to pick up pre-ordered concessions.

How should I dispose of trash?

There will be receptacles onsite, although please keep trash in your vehicle when possible. Please do not litter.

CONCESSIONS & SERVICES

Are restrooms available?

Yes. Temporary restroom facilities will be available onsite, although it is encouraged to use the restroom before arriving. All onsite restrooms will undergo enhanced cleanings before, during, and after each event. All guests are expected to practice physical distancing while waiting in line for the restrooms.

Are concessions available?

Yes. Concessions will be available through mobile ordering.  Guests will not be able to order at the concession stand.  No more than two adults per vehicle are permitted to pick-up food orders at the concessions stand. If one adult is picking up an order, they may be accompanied by a child. Mobile orders will end at 9 p.m. All guests are expected to practice physical distancing while waiting in line to pick up pre-ordered concessions.

How should I dispose of trash?

There will be receptacles onsite, although please keep trash in your vehicle when possible. Please do not litter.

Are pets/dogs allowed into the screenings?

Only service animals are allowed and must be kept on leash.

DURING THE EVENT

Can I picnic or tailgate during the film?

No. There is no picnicking on the grounds, vehicle roofs, hoods, trunks, or truck beds.  For guests with pickup trucks who choose to sit in the truck bed, a mask must be worn at all times.

Can I leave my vehicle during the event?

All guests must stay inside their vehicle during the event except to use the restrooms or pick up concessions that have been purchased via mobile ordering. No more than two adults per vehicle are permitted to pick up food orders. If one adult is picking up an order, they may be accompanied by a child. No child under 12 is permitted to visit the concession area or restroom alone. Masks are required any time you are outside your vehicle. When outside your vehicle, please be respectful of others’ space.

Can I keep the engine idling?

Please refrain from idling your engine. If you need to periodically start your car to keep your battery charged, please limit the amount of time you are idling. For nighttime screenings, be aware that any lights in your car will be a distraction to others.

What should I do about my headlights?

For the viewing enjoyment of others, please turn all your vehicle’s lights (head, tail, and interior) off before the movie starts.

How will I hear the movie?

All films are broadcast and can be heard in your vehicle using your FM Radio. The specific FM channel to tune to will be listed on the screen during the pre-show presentation. If your vehicle is not equipped with a radio, we recommend that you bring one. The frequency will be provided at check-in and shown on screen.

Will the movies have closed captions?

No. Unfortunately, the distance between the cars and screen makes the text very hard to read.

What can I bring with me?

Coolers containing your own snacks and beverages are permitted on the premises, however smoking and alcohol is not permitted.

Can I sit on the top of or outside of my vehicle to watch the movie?

For the comfort and safety of all our viewers, and as mandated by the L.A. County Department of Public Health, sitting on the top of or outside of your vehicle to view the movie is not permitted.  Guests with pickup trucks may choose to sit in the bed of the truck, however a mask must be worn at all times.

Additional questions or concerns? Please contact [email protected].

Details subject to change.

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